Frequently asked questions

How much is an online single session class pass?


$15




How much is a online unlimited class membership?


$59.00 + HST that is auto debited from your payment choice until you cancel.




What is the best way to get started with ZEN?


The best place to start is with our One Week Intro membership. You will have one full week to try out any of our classes, try the ZEN App, be part of the ZEN Babes Community and more.




What are the class levels?  Where do beginners start?


Our class levels are Beginner to Advanced. The cool thing about working out with ZEN online is that there is no judgement. You are here for you and you can take any modifications you need during your practice. Our classes are challenging! But, that's what all of our Zennies tell us keeps them "coming back for more". You start right where you are! You do what you can and keep moving forward.




Which classes can I take with my Zen Online Membership?


A huge part of our studio’s dynamic is the variety of classes we offer! With a Zen Membership, all online classes are included. The only exception is our Pole Dancing Program. We require you to attend 10 Foundations to Pole Dancing classes before entering into our Beginner/Intermediate Classes. When you feel you are ready to enter into our Pole Dancing Intermediate/Advanced classes, please e-mail hello@zenlife.ca and let us know. All of our other classes are open to everyone!




Are Bell Park Classes or Private Training included in the online membership?


No. Any special event classes or private training is not included in the online membership. These are available to those who wish to participate at an additional cost. For more info e-mail us hello@zenlife.ca




How do I book an online class?


There are three ways to book a class online. DESKTOP You can book your class on the desktop version of ZENLIFE.ca using your login and password. Simply click on the class you'd like to take and follow the prompts. MOBILE SITE You can book your class on the mobie browser version of ZENLIFE.ca using your login and password. Simply click on the class you'd like to take and follow the prompts. ZEN MOBILE APP You can book your class on the ZEN MOBILE APP using your login and password. First, you will have to download the WIX APP to your mobile device. Then, simply click on the class you'd like to take and follow the prompts.




How do I cancel a class reservation?


You can cancel your class reservation using the ZEN / WIX Mobile App.




What at the terms and conditions of my membership?


DISCLAIMER | TERMS & AGREEMENTS You should consult your physician or other health care professional before starting this or any other fitness program to determine if it is right for your needs. This is particularly true if you (or your family) have a history of high blood pressure or heart disease, or if you have ever experienced chest pain when exercising or have experienced chest pain in the past month when not engaged in physical activity, smoke, have high cholesterol, are obese, or have a bone or joint problem that could be made worse by a change in physical activity. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising you should stop immediately. This site offers health, fitness and nutritional information and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this site. The use of any information provided on this site is solely at your own risk. Developments in medical research may impact the health, fitness and nutritional advice that appears here. No assurance can be given that the advice contained in this site will always include the most recent findings or developments with respect to the particular material. If you are in North America and think you are having a medical or health emergency, call your health care professional, or 911, immediately. Certain health or medical material on this site may be sexually explicit. Please do not use this site if you would find these materials offensive. Zen Fitness Team




What is ZOOM?


ZOOM is a platform and app that we use to deliver your real time online class expirience.




How do I have the best expirience with a ZOOM online class?


OPTIMIZING VIRTUAL CONNECTION Technical stuff: Once you've clicked the link to your class (via Zoom), close any other applications that are open on your computer (think Chrome, Spotify, Mail) for a clearer connection If possible, you may want to set up your workout space situated near your internet router if you're finding your connection spotty For an optimal sound experience, plug your laptop in to external speakers, or just a bluetooth speaker or bluetooth headphones If you’re having connection problems, when we begin class, you can turn off your video, which can help with the streaming quality If you live with another human and share wifi, you may want to ask them to refrain from downloading large files or streaming content while you're taking class




How should I optimize my home work out space?


Here are some other ways to set space & create the best experience for yourself. - Clear a space in your home that feels calm, sacred, and a comfortable temperature - Put out a mat or towel to soften the floor beneath you - Grab and props, weights or kettlebells if you need/have them - Connect to a bluetooth speaker, plug-in speaker or headphones if that is accessible to you - Put your phone & other devices to do not disturb - Set yourself a pre-class ritual. Something that you’ll do every time before class to signal to the brain - it’s time to train. For example - diffuse essential oils, set specific lighting. - Stay for the entire duration of the class – gift yourself this hour - Modify as needed - Hydrate yourself




Do you offer private 1 on 1 training?


Yes. Jenn Ricker offers 1 on 1 personal training. Please e-mail hello@zenlife.ca




Does ZEN host special events?


Yes! We do all the fun things;) Twerkshops, Bachelorette Parties, Bell Park Yoga, Online Parties and more. Follow us on Facebook and Sign Up for our newsletter to know when our next event is happening.




Where do I find the ZOOM LINK to my class?


You should recieve a confimation e-mail when you sign up for each class. The ZOOM LINK will be located inside this booking confirmation e-mail.




How does the ONE WEEK trial offer work?


One Week Membership Conditions Try our online membership for one week. Your membership will start today and you’ll have seven consecutive days to try out our programs. If you wish to continue after the seven days, you don’t have to do anything! Everything is set up to auto-renew as soon as your trial ends. If you don’t wish to continue you must cancel your membership online. If your subscription automatically renews at the end of your trial - I have good news and bad news - Good News - You’ll get access to our membership for one month. Bad News - you’re not eligible for a refund. Everything happens for a reason and I think one week/month is a great test to see how the ZEN LIFE is for you!




Does my membership renew automatically?


To make our memberships easy and seamless, our monthly subscriptions will automatically renew until you decide to cancel.




How does ZEN Fitness use my personal information?


Privacy Policy We collect and utilize the information that you provide us with voluntarily. We use your information to process your memberships and to contact you with any class/instructor changes. We may use your information to contact you with future promotional offers. We WILL NOT give, rent or sell your information to any third party companies. Contact us by phone or email if you do not want us to collect or use your information, or if you would like us to delete the information we obtained. You may also unsubscribe from our mailing list by using the UNSUBSCRIBE button in any emails you receive from Zen Fitness. We take the security of your personal information very seriously. Any section of this website that collects personal or financial information is encrypted to protect it and is only accessible by our software to process payments. If you feel we are not following this privacy policy, or if you have concerns about how we’re using your information, please contact us as soon as possible.




How do I workout online? How does this all work?


Code Of Conduct Page If training online is new for you, here are a few notes to help ensure everyone has the best experience: Do be sure to sign in early for class. Warm ups are important! There will be no admittance past the Waiting Room into class after the warm up is finished. Safety first! Please use a name in Zoom that we can easily match to your Zen account so that we can take attendance and monitor classes. This is also to ensure we maintain a safe online space for everyone. If you have questions or would like to chat with your instructor, join the class a few minutes early and you can either Unmute yourself to speak or type into the Chat before the class start time. Feel free to unmute yourself during the class if you need help but otherwise we ask everyone stay muted. There will also be atime after class to ask any questions you may have. Please keep discussions courteous and respectful. Turning on your video is encouraged so that we can see and easily interact with you! Listen to your body. Use modifications when appropriate. Ask questions if you need to! Prepare your space and what you need for class in advance! Generally we recommend having a mat, towel or blanket handy. Dress in layers so you are comfortable and you can easily shed a layer once you are warmed up. Dress appropriately for the class you are taking. Have relevant equipment nearby (ie. weights, Kneepads, leg warmers for Floorplay, pole shorts for Pole classes). Read the class description or the instructor may have other suggestions which they will mention before class begins, so be sure to join a few minutes early! Stay sexy, stay hydrated!




How do I download the WIX mobile app?


iPhone: https://apps.apple.com/app/wix/id1099748482 Android: https://play.google.com/store/apps/details?id=com.wix.android Or enter your phone number at the bottom of the FAQ page and the link will be sent to your mobile.





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